Terms and Conditions

Returns Policy
We are happy to accept returns for any faulty products.  A full refund will be provided to you.  For incorrect sizes ordered , these items can be exchanged for the correct size - subject to availability.  Alternatively a store credit can be given.  Store credits are valid for 6 months.  We are not responsible for return postage costs.
Items which are purchased on sale can not be returned for an exchange.
** Please note, there are no returns accepted for overseas orders**
For items deemed as manufacturing faults, we will endeavour to exchange them.  If we are unable to exchange, a refund or credit voucher will be offered.
-Please ensure tags are intact.
-All items must be returned to us within 7 days of receiving your order.  They must be unworn and in their original condition.
-Contact is to be made with us prior to returning your item.
-Returns will not be accepted for items that we believe have been worn.
-It is not our responsibility for items which are misplaced by Australia Post on their return to us.
Once we have assessed the item returned, we will either arrange a refund, exchange or credit voucher. We endeavour to process your return with 2-4 working days of receiving your item/s.
Privacy Policy
We are committed to protecting the privacy of any information provided by our Customers.
When placing an order with us, certain details are required - name, billing and delivery address and credit card details. (If payment is being made via credit card).
The information collected by Coocha Designs will not be shared with any other organisation, unless lawfully required. Your details are only used by us to process an order or provide you with email updates (if you have requested to receive these).
We do not on sell your personal information to other parties.
We provide a secure platform to conduct online transactions. Coocha Designs use industry standard 128-bit Security Socket Layer (SSL) technology, this method is an encryption method. 128-bit SSL encryption is estimated to take at least one trillion years to break, and is the Industry standard.
If you have any questions regarding our privacy policy, please do not hesitate to make contact with us.
Copyright - This website is the copyright property of Coocha Designs. You may download images for your personal use only, as permitted in the Copyright Act 1968.
Shipping Policy - We envisage to despatch your order on the same day as the payment has been received.  In some circumstances, items may not be despatched for 24 hours. Payments received on weekends or public holidays, will be processed on the next business day.
Orders posted within Australia have a flat rate shipping fee of $10.00  For orders over $70.00, shipping is free.  Items posted within Australia are shipped via Express Post Satchels.  A Tracking ID number can be provided upon request.
International - Orders posted Internationally have a flat rate shipping fee of $20.00. For International orders, we use Pack and Track.  You will receive a tracking number to enable you to locate where your order is, every step of the way.  Shipping time is dependant upon the Country being delivered to.  A minimum time frame is usually 3-10 days.  We are not liable for any duties or taxes applicable for International orders.
Pre Orders
These will be despatched via express post as soon as we receive our delivery of your item/s.
Coocha Designs is not held liable for any parcels lost in transit.
If you have any further enquiries, please email info@coochadesigns.com.au
For Pre-orders, we suggest that you purchase these separately to other items. That way we can despatch your items that we do have straight away, and your pre orders will be shipped as soon as they arrive into us.
Payments can also be processed over the phone. Please email us your phone number at info@coochadesigns.com.au and we will kindly phone you to organise your payment.
Payments
We accept payment by Credit card (Visa, Mastercard,Amex), Paypal and Bank Deposit.
All prices quoted are in AUD and include 10% GST (Goods and Services Tax).
If you are paying with a Credit Card, we use a secure third party payment gateway.
No Credit Card details are stored on our system.
If you are paying via Paypal - It is the Customer's responsibility to ensure their Paypal delivery address is correct.  Coocha Designs is not responsible for an incorrectly supplied delivery address.